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Home » Consumer Reviews » Honda Motor Co. » Did not honor extended warranty

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Did not honor extended warranty

Feb 18, 2008

HONDA complaint

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Right now I'm not very happy with Honda . I purchased a Honda Accord in April 2005. I purchased a 100,000 mile extended warranty with $0 deductible.

I was specifically told at the time that "This warranty covers everything that is under warranty right now. It does not cover maintainence like belts, brakes and hoses but everything else is covered 100%.

I have had very good luck with the car but recently a small piece of plastic that covers the oxygen sensor wiring broke and fell off. One end had the clip gone and was broken the other was still attached but had a broken corner on it.

It should have been covered under warranty but Honda said no. They claimed it may have been hit by something that flew up from the road so the warranty didn't apply.Thats true, it may have been hit by a rock or something but what good was the warranty if it covered absolutely nothing.

The replacement part was not expensive and one Honda dealer offered to replace the part if I bought it and they would not charge labor. This was NOT the dealer I bought it from. While it was nice of them to do that, I shouldn't have had to buy the part.

If Honda doesn't stand behind their warranty I don't plan to purchase one again and probably not another Honda either. The warranty cost me in the neighborhood of $900 and was no benefit whatsoever.It's not so much the price of the repair but the principle of the whole thing.

I am close to the 100,000 mile mark so they knew it would probably be the last warranty repair I'd have. I think I was ripped off. By rights, Honda should have to refund the cost of the extended warranty since it doesn't cover anythingand I was lied to about what it would cover. I never used it at all so they were out absolutely nothing.

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Comments (4)

1. Written by Johanna, on 14-04-2008 10:56

I also bought an extended warranty, being told it would be "bumper to bumper"...the sales guy totally lied to get me to buy the warranty, now to find out it is expiring soon even though I am not at 100,000 miles yet...they do the number of months thing and you are fooled into thinking it will be literally until 100,000 miles...I don't know how these sales people sleep at night!

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2. Written by Wes, on 06-04-2008 23:47

The bottom line is your SALES PERSON not honda of America lied to you. The certified warrants cover pretty much everything but do not cover everything-especially non-mechanical things. The problem is we have sales idiots selling them as bumper-to-bumper. If you read the extended warranty contract you'd realize that. Your salesperson lied. Dont blame Honda for an individuals lies.

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3. Written by Jessman, on 23-03-2008 15:07

Warranties for less - An additional 5 years & 100,000 miles for any car. Backed by a 130 year old A Rated Insurance Company and DuraLube. Become an affiliate and make $500 per warranty sold. Even when you sell it to yourself. Great for friends and family, car washes, used car dealers, mechanics, transmission shops anything to do with automobiles.

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4. Written by tiddlywinks, on 25-02-2008 06:48

Honda should have honored its warranty. Thats how they lose customers. With the prices they charge it wouldn't hurt them to compensate for not living up to their warranty. They could offer you some major free maintainence or a huge discount on a vehicle or something.

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