Purchased a new 2014 Honda Civic LX for my daughter to take to college in a different state. Wanted a reliable car so also got Roadside Assistance and extended Honda Care Warranty.
Dec. 2015 she leaves car at college while home for winter break. Returned to school after 3 weeks and car wouldn't start (no, she didn't leave lights on). Car wouldn't even start with a jump.
Called Roadside Assistance - they told her she had to pay for jump (WRONG). She drove it for 2 hours to recharge it and it died again WHILE SHE WAS DRIVING. Call Roadside Assistance for tow. She had to call in 3 times because they kept telling her someone was on the way and no one ever showed.
They also told her again she would have to pay. WRONG. I had to call and argue several times. CAR IS SUPPOSED TO BE COVERED REGARDLESS OF DRIVER.
Contract says so. Shouldn't have to get a new battery for a car that is 2 years old with 10,000 miles on it.
Honda says they have no info about battery problems with Honda Civics but online everyone is complaining about this. MY ADVICE - DON'T GET A HONDA CIVIC OR ROADSIDE ASSISTANCE!
This person wrote the review because of "poor customer service and bad product (battery in new car)" at Honda. Reviewer claimed that he or she lost $300 and wants Honda to have the product delivered.
The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.