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Honda

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What is your customer experience with Honda?

Honda Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Honda has 2.0 star rating based on 238 customer reviews. Consumers are mostly dissatisfied.

  • 29% of users would likely recommend Honda to a friend or colleague.

  • Rating Distribution
  • Pros: Car looks nice, Very disoppointed, At this time i have no pros only cons.
    Cons: Poor customer service, Customer service is lousy, Customer service is terrible.

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Media from reviews

Honda link app is not working after 2 weeks battling with non responsive Honda In Car TEch
Honda - My car is not startingHonda - My car is not starting - Image 2Honda - I need to resetting my radioHonda - Because of the issues am having,, the screen systemHonda - Placing orders and getting OEM parts.Honda - Placing orders and getting OEM parts. - Image 2
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Susan M Jon

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Arbitration dispute/ no one returns cslls

Arbitration was settled on 1-17-25 on my behalf. Still waiting for my refund and to return the vehicle in dispute. If anyone helps me, there is no return of calls or emails!!!

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Loss:
$6000

Preferred solution: Full refund

User's recommendation: Don’t buy a Honda jersey

Jerzy G Ylo

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Honda link app is not working after 2 weeks battling with non responsive Honda In Car TEch

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Honda link app is not working after 2 weeks battling with non responsive Honda In Car TEch
Contains 1 confidential file for company representatives

Honda in-car Technology Customer Service' (I know, first world entitled individual post problems with a $60K vehicle). The day I took delivery of this gorgeous vehicle, I pressed the Onstar button and applied for an account and whatever was included with the vehicle delivery.

I added a WiFi Hotspot and all was peachy (or so I thought naively). Prologue appeared on my Honda Link app and I drove off to cherish my new EV in my garage home. The next morning, I opened the Honda Link app and Prologue was no longer there. (Long story short, multiple attempts to add, deleting the app, requesting new 'Congratulations from Honda Registrations' link (got 2), multiple phone and Onstar calls over the past week, 2 new 'case managers' from Honda and a supervisor were assigned - all that was told to me by whoever picked up the phone at Honda, not from the case manager nor the supervisor.

Not a peep, after leaving voicemails and sending emails to any department, both Corporate and In-car Tech. Zero. Nada. The dealership got 'involved' and tried to resolve the issue, the tech guy from my dealer tried to *** into that - nothing worked, no one knew, responsible parties weren't responding or calling back.

I reached 'customer service *** where there's not even a doorman to welcome you. You go straight to the bottom of the 'we do not care' pit. They even hate you and question your resilience to get what you were promised. No remote connectivity, no connecting your Evgo account to get the credit, nothing.

Only embarrassed people at GM/Onstar with lack of resolve and Dealership I really cherish - Hendrick Honda that tried to help but the same negligence occurred to them. No one called them back either.

2 weeks into this with hours wasted, zero results. At this point, it's really leaving a bad taste in my mouth.

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Pros:
  • Design
  • Convenience
Cons:
  • Absent customer service

Preferred solution: Acknowledgment of their total failure and functioning Honda Link App with full remote connectivity.

User's recommendation: Do not let Honda get away with such a contempt to the customer

Lav P

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Verified Reviewer

My car is not starting

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Honda - My car is not starting
Honda - My car is not starting - Image 2

Almost 2hrs still there ..I start the car not still workinghow can start the car {{Redacted}}

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Preferred solution: Price reduction

lisa x Tny

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Verified Reviewer

False diagnostic report

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I had my car towed to Tarrytown Honda because it had broken down on the road. They diagnosed a 2-year-old car with an alternator issue and quoted me $1500.

Later, I had it towed to a local mechanic who said it was not the alternator. It was perfectly fine, just that the belt had fallen off, which was a fraction of the cost. I had to pay $219 for a false diagnostic fee.

Despite my numerous attempts to get in touch with the manager, I have not received a callback. I would advise not to go there.

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Loss:
$219
Cons:
  • False diagnostic report

Preferred solution: Full refund

User's recommendation: Don't go there for service

Kim Thy

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Verified Reviewer
| map-marker Canyon Country, California

Terrible customer support

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I can not receive a call back for over 6 months. My Honda is a lemon it's been escalated to the mediation depart and Mariom.

or her supervisor Adrian will not call me back. My name is Kim Mosher 818)636-**** case #1516****

Even with Kentaro, my previous case manager it was like pulling teeth to get a call back. I ALWAYS had to contact a supervisor before he would call me back.

Now not even the supervisor will return my call. Terrible customer service!

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Pat E Uyk

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Verified Buyer
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Verified Reviewer

Brand new HRV piece of junk

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Honda - Brand new HRV piece of junk
Honda - Brand new HRV piece of junk - Image 2
Honda - Brand new HRV piece of junk - Image 3
Honda - Brand new HRV piece of junk - Image 4
Contains 1 confidential file for company representatives
Updated by user Jun 14, 2024

Another visit, a claimed fix rather than the standard gaslight but still the same problem. Calling Honda America is equally useless- 6 months and still NO resolution and seemingly NO attempt to do so by Honda or its dealers.

Now there’s a recall on another window (back glass)…don’t buy Honda. They’re not what they were as a carmaker.

Original review updated Apr 13, 2024
Brand new vehicle, passenger side window regulator, fried driver side window wont close properly sensors going off and slamming on the brakes at highway speed when someone passes multiple trips to attempt to get these things fixed yet they dont get fixed Repeated problems with windows and multiple repair attempts- over 24 hours of driving back and forth with no resolution- lemon vehicle- This vehicle has been nothing but headaches and broken items from DAY ONE. Ive had two Hondas before this and both were excellent vehicles.

This one, with various broken items, cheap front glass and seemingly non-existent quality or customer service is likely the last one I will ever own as you are apparently looking only for short term profit and not maintaining customers given the quality of your product. If I could go back I wouldnt have bought it. Each time I bring it up a new attempt to find a way to dance around the bush of truth/gymnastically explain how something that clearly didnt work properly from the factory is related to a license plate holder/window tint or which side of the bed I got up on as the culprit. It truly amazes me how once a contract is signed/money changed hands the customer (the basis of your continued business) is put through the motions of how to get screwed/lied to and milked for just a little bit more.

The service manager at Middlekauff attempted this- thankfully he isnt the only employee there.

Honda used to stand for qualityIve had two that made it cumulatively over 800k miles and had fewer problems combined that this BRAND NEW vehicle has incurred in 3 months.
The problem that currently exists has been duplicated numerous times, is on video and was duplicated by the mechanic today yet still was not fixed- I was told that I had to go this route as they cant pinpoint what the problem is but that indeed a problem does existthe dealer is worried that they wont be reimbursed so meanwhile I, the customer, still continue to get screwed because of corporate policy, profits and shareholder value at the next quarterly meeting. A new car, a honda that is well below my expectations at this price point or any other.
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Loss:
$5000
Pros:
  • Used to be good vehicles
Cons:
  • Overpriced junk

Preferred solution: Reimbursement for the over 24 hours of driving, I have done to remedy or even attempt to remedy this scenario and a different vehicle

User's recommendation: Get a Toyota or make sure it’s made in Japan or Canadian or American factory

Shandon Gwr

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Verified Reviewer
| map-marker Calabash, North Carolina

Needs to be a recall

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The service tech could not duplicate the problem I am having with clicking in steering when turned hard either direction. There is a service bulletin out that describes it perfectly.

It just doesnt do it all the time. Needs the EPS gearbox replaced but did not get it done after 2 1/2 hours waiting.

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Haresh P Idy

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Verified Reviewer

Dealer not issuing paper for title of 2025 Honda Pilot

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I purchased a 2025 Honda Pilot Black Edition on September 24, 2024. Today, being January 6, 2025, they have no idea about the transaction or process.

I have patiently waited, talked to numerous persons like Bill, Lucas, Gavin, and lately, Ryan, who has no idea.

I have owned Hondas for over 25 years and have never been as disappointed as I am now. I am pursuing to lodge a complaint with the Illinois DMV also.

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Cons:
  • Lost precious time and effort almost 100 days

Preferred solution: A owned title for a full paid up purchase

User's recommendation: Be very careful

Iyesha Cpm

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Verified Reviewer
| map-marker Tucson, Arizona

I would never recommend a 2025 Ridgeline if you enjoy using a cruise control it’s the worst experience ever

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2025 Ridgeline cruise control. Its terrible.

Ive brought it back twice. I dont want this vehicle if you cant get the cruise control to work better than this.

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User's recommendation: Test drive before you buy the cruise control

Oland Tog

A friend of mine bought a new car when she got...

A friend of mine bought a new car when she got home.she noticed that.the paint job is wavy like it's lifting up. Thats *** manufacturing problems and.you not fixing it is just wrong on.your part im going to have he go the news and have it board casted how you treat people that buy new cars and.you can't fix the paint job

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Resolved
Xavior Hca
map-marker Lawrenceville, Georgia

Resolved: 2025 Pilot windshield replacement not available

Updated by user Jan 11, 2025

Non-functional. I couldn't finish my description of the problem with getting a windshield replacement 2025. I understand the parts are on back order since December 21, 2024 and today is January 11, 2025 and the windshield still isn't available.

Original review Jan 10, 2025

Paid for parts on December 21, 2024. As of today, January 10, 2025, the dealer indicates the parts aren't available, particularly a replacement windshield.

Insurance has approved the replacement of the cracked windshield but won't reimburse us until the repair is completed. No windshield, no completion, no reimbursement.

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Talasia Jxd
map-marker El Segundo, California

Problem with the new car

Updated by user Feb 21, 2025

NO HELP

Original review Feb 20, 2025

They sold me a car that didnt have the features I asked for they said it had Satelight radio which it didnt they installed one that doesnt work I have no phone charger I took the car to the dealer to fix it but I was told just use your phone I also was given the number so I could take care of it myself thats how you treat someone who boughtv2 cars from Honda in 2 years

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User's recommendation: Don’t trust what they tell you

mary z Osr

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Verified Buyer
|

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Verified Reviewer

Paint Chip Off

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Honda - Paint Chip Off
Honda - Paint Chip Off - Image 2
Honda - Paint Chip Off - Image 3
Contains 1 confidential file for company representatives

This is beyond frustrating! I'm writing to express my extreme dissatisfaction with my Honda ZRV purchased in the GCC region. For over a year, I've dealt with the following:

Widespread Paint Chipping: This is unacceptable for a car built for the GCC's harsh climate, yet Honda blames 'external factors.' Many ZRV owners here share this problem.

Malfunctioning Display Screen: This further impacts my ownership experience and potentially compromises safety while driving.

Audio Unit Replaced Twice (Under 1 Year): This raises serious concerns about the overall quality of the vehicle.

My situation is even more concerning because I have a nerve injury that's aggravated by stress. Honda's lack of transparency and communication throughout this process has been incredibly stressful, jeopardizing my well-being.

Despite contacting Honda and my local distributor, Al Futtaim (who offered irrelevant service), the core issues remain unresolved.

View full review
Loss:
$33000
Pros:
  • Good looking
Cons:
  • Paint fading
  • Screen display

Preferred solution: Full refund

User's recommendation: Not Recommended

Katricia Iqb

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Verified Reviewer

Purchased a used hyundai santa fe 2017 Sport....

Purchased a used hyundai santa fe 2017 Sport. Drove home 15min Tuesday night, to work 45min Wednesday and Thanksgiving 15min away (daughters home).

Vehicle stationed at my residence till Monday 5pm when I started off for work. 20min drive to the highway and 10min after being on the highway the oil light pops on so I make my way to the right shoulder and the engine light pops on all the while losing power by the time I make it to the shoulder I also see smoke coming from the hood. Call the dealer to see if I can get a tow since I have a 30 day warranty and it haven't been 7 days that I had the vehicle. I was told that I'm on my own.

So after I get it towed to the honda dealership that Tuesday morning I asked about a loaner and was told that they don't have loaners and I will have to work something out on my own. Received a phone call from the dealership and was told it's the engine and it needs replaced. Well it's December 18th 2024 still no help with getting help with a rental or when the vehicle will be available.

I don't even want the vehicle or give them my business anymore. Please help me with some options.

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Omarr Osv

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Verified Buyer
|

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Verified Reviewer
| map-marker Syracuse, New York

I need to resetting my radio

Honda - I need to resetting my radio
Contains 1 confidential file for company representatives

My car is from Canada but it is registered here in the United States. I have a problem with the key system and radio. I went to Honda to resolve it and they said it can't be done because the car is from Canada.

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Haresh P Idy

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Verified Reviewer

Complaint about a dealer

Trying to get customer service for a dealership complaint with Patriot Honda in Danville, IL for a 2025 Honda Pilot Black Edition purchased.

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Preferred solution: Get customer service advised on the way the dealership handles customer issues

About

Related Companies

Honda Motor, Honda Financial Services, Honda Motorcycle And Scooter India, Acura, Acura Financial Services

Summary

American Honda Motor Co., Inc. is a public company which specializes in distribution, marketing and sales of Honda brand automobiles. It was founded in 1959. The headquarters is based in Torrance, California, United States. American Honda Motor Company operates as a subsidiary of Honda Motor Company, Ltd. The company offers sedans, crossovers, SUVs, minivans, and trucks. It provides Civic, HR-V, Pilot, Ridgeline, and other models. The company finance department helps to fill out an application form and get a car loan. There is an online tool to calculate loan amount, payment period, and interest rate. American Honda Motor Company provides inspection, maintenance, repair, and upgrade services. Customers can order OEM parts and accessories for different Honda models. The company accepts all major credit cards.

Honda reviews and complaints

Honda is ranked 89 out of 792 in Auto category

Area Served

USA

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