Honda

On July 4th, 2025, I was in a car accident in my new Honda Prologue 2024. I was on my way to drop off my aunt at home.

Once I arrived at her neighborhood, I was driving down a hill that was very steep, and I was required to brake a few times. I noticed my brakes weren't working at all. I automatically panicked and stated to my aunt, 'My brakes aren't letting me stop the car or brake at all.' I immediately tried to put my car in park and use my e-brake, but my car kept going down the hill onto the main parkway, where I crashed into a light pole and destroyed the left front side of my car. The police assisted me, and I filed my report with them.

My car was towed, and I was taken to the hospital by my mother, where I fractured my knee and hurt my back due to the impact. I contacted my insurance right away, and my car was examined. The car was diagnosed by the insurance and Honda to be a total loss due to malfunctions with the brakes and malfunctions with the electricity of the vehicle since it was an electric car.

Today, 8/21/25, I still haven't received any information back from Honda or anyone regarding this situation.

The car was brand new, and I've only had it for 6 months. This type of issue shouldn't be happening and could have resulted in an accident that could have been way worse. Yet, I still haven't received any information from anyone that can help me get my car back or a new car due to the fact that this was a malfunction that was diagnosed and was Honda's responsibility to ensure there was a recall on my vehicle or that my vehicle was safe to drive when I purchased and signed my contract with my lease.

I am very upset and disappointed with Honda's customer service, which put my life and my family's life in danger. I hope I can get some answers or any type of help.

Dear Honda Customer Relations,

I purchased a brand new 2025 Honda Civic just three months ago. Unfortunately, despite being a new vehicle, I have already encountered multiple quality issues with the interior.

I visited the dealership to report these problems, but they failed to provide an adequate solution.

It is very disappointing to experience such poor material quality in a vehicle that is supposed to reflect Hondas latest design and manufacturing standards.

The dashboard, particularly near the airbag area, shows signs of premature wear, peeling, and uneven surface texture. The steering wheel has defects around the edges and small perforations or pitting on the top side that do not appear to be normal. Additionally, the turn signal lever on the left side had a scratch in the center upon delivery. At the time, I assumed it was a minor issue, but after further research, I realized this is not acceptable for a brand-new vehicle.

Moreover, when I received the car, none of the seats, radio, or other interior components had protective plastic covers or any kind of factory wrapping.

It appeared as though these had been removed before delivery. This leads me to believe that the vehicle may have been used as a demo or launch vehicle, or possibly left outside and exposed for some time before I received it. As a result, I feel I was not delivered a true brand new vehicle in the proper condition.

Ironically, I owned a 2009 Honda Civic previously, and the material quality in that much older model was far superior to what Im experiencing now.

I am not requesting a vehicle replacement, but I do want all these issues to be taken seriously and properly corrected.

I trusted Honda when purchasing this vehicle, and I believe I deserve better treatment and quality assurance. I am simply asking for fairness and accountability.

Thank you for your attention.

Let me start off by saying my car only has 65k miles on it and has been in the shop (Honda dealer) for the 2nd time within 1400 mile gap for the same exact issue. The 1st time had an extended warranty and asked to repair for the recall while in their care.

To get the car back within 1400 miles same thing happens again and Honda refuses to take accountability of not doing the damn job correct from the beginning. Tried charging me 5k to fix it, I decided to contact corporate who also denied my claim within 48hrs. Honda knows that they have manufactured issues with these new car. Please I repeat IF YOU ARE READING THIS DO NOT BUY A HONDA!

I know a lot of mechanics whos saying the same thing theyre not making them like they use too. There all kind of reasons why not buy a Honda all over TikTok, Any Honda made after a 2016 is trash

Warning to Potential Buyers: Avoid the 2025 Honda CR-V Sport Hybrid at All Costs

On August 25, 2024, we purchased a 2025 Honda CR-V Sport Hybrid for $41,000, believing we were investing in a reliable, efficient family vehicle. What we received instead was an ongoing mechanical nightmare.

First Recall: Gearbox Failure

Barely a month after purchase, we received a recall notice regarding a critical gearbox defect: a production issue with the worm wheel that could cause a gear within the rack to swell, increasing steering resistancea major safety concern.

We brought it to Right Honda, where they claimed to have resolved the issue. Upon pickup, we were toldcasuallythat there had been another problem they addressed without prior notice.

Second Recall: Fuel Leak Risk

By December 2024, yet another recall letter arrived, warning that fuel leaks could occur. The letter advised drivers to immediately stop the vehicle and turn off the engine if the smell of fuel was present. This time, we were told that no repairs could be done until Honda prepared the replacement parts.

Again, this is our family car, and driving it under these circumstances felt like gambling with our safety.

June 2025: Systems Malfunction Begin

On June 9, 2025, the dashboard displayed a warning:

Some driver assist systems cant operate. See your dealer.

We returned the car to Right Honda, where it sat for days. We were told a part was being ordered from Los Angeles and would arrive the next dayit didnt. We followed up repeatedly with no callbacks.

Service staff were unreachable over the weekend, and we were left without transportation or a loaner car, unable to go to work.

Lane Assist System: More Issues, No Resolution

Soon after, a new warning appeared:

Lane Keeping Assist System Problem. See your dealer.

Back to Right Honda we went. This time, they insisted we must have hit something, and charged $395 to realign a camera under the car. Just days later, the exact same issue returned.

We dropped the car off again. This time, we had to demand a loaner vehicle.

Our Conclusion

The 2025 Honda CR-V Sport Hybrid is a failurenot just in manufacturing quality, but in basic reliability and safety. This is not a one-off glitch. Its a pattern of serious mechanical defects, inadequate repairs, repeated recalls, and abysmal customer service from Right Honda.

In over two decades of driving, including owning five Toyotas, weve never experienced anything close to this level of dysfunction.

Save yourself the money, time, stress, and risk.

Avoid Hondas hybrid CR-V models entirely.

And as for Right Honda? They should seriously consider renaming themselves Wrong Honda.

Lack of integrity with Hondas post service/sales survey!

I had a great experience with a very patient, professional service man. I would easily give high /top ratings on surveys and I did.

HOWEVER... I must voice my discontent that Honda has the gall to always tell the customer how to score their survey.. saying and highlighting that we must give 5 star or it's considered a fail. How would a kid in school feel if told this???

why is this anything of a free and open opinion/rating instead of full out COERCION, MANIPULATION and basically a THREAT??. You try to make the customer feel they can't put anything else but 5 stars instead of providing the good service then allowing the customer to honestly & legitimately rate you. This is just wrong. I have felt that from the point I purchased the car and the salesman said the same thing.

Making the customer feel bad like the nice employee will lose their job and their family will starve almost that type of energy...the sales guy who sold me the car even pulled that card on us...we almost walked out... JEEZ>>> It's not a "survey"... I don't know what you want to call it...just fill it out yourselves i guess, why even get the customer involved if we are basically TOLD how to score it???

To be clear it was the original salesman/ his supervisor who originally sold me the car that pulled out lots of attempted mind control, coercion plus the final drama card of they will fire me & I can't feed my family ...we almost walked out. The whole sales process was obviously full of attempted manipulations.

That was in a different Honda store from my recent service. I love your service people and the service other than this.

Makes me want to take my car elsewhere! Where thy wont try to tell me how to rate them.

cc to Honda Customer Service

Honda in-car Technology Customer Service' (I know, first world entitled individual post problems with a $60K vehicle). The day I took delivery of this gorgeous vehicle, I pressed the Onstar button and applied for an account and whatever was included with the vehicle delivery.

I added a WiFi Hotspot and all was peachy (or so I thought naively). Prologue appeared on my Honda Link app and I drove off to cherish my new EV in my garage home. The next morning, I opened the Honda Link app and Prologue was no longer there. (Long story short, multiple attempts to add, deleting the app, requesting new 'Congratulations from Honda Registrations' link (got 2), multiple phone and Onstar calls over the past week, 2 new 'case managers' from Honda and a supervisor were assigned - all that was told to me by whoever picked up the phone at Honda, not from the case manager nor the supervisor.

Not a peep, after leaving voicemails and sending emails to any department, both Corporate and In-car Tech. Zero. Nada. The dealership got 'involved' and tried to resolve the issue, the tech guy from my dealer tried to *** into that - nothing worked, no one knew, responsible parties weren't responding or calling back.

I reached 'customer service *** where there's not even a doorman to welcome you. You go straight to the bottom of the 'we do not care' pit. They even hate you and question your resilience to get what you were promised. No remote connectivity, no connecting your Evgo account to get the credit, nothing.

Only embarrassed people at GM/Onstar with lack of resolve and Dealership I really cherish - Hendrick Honda that tried to help but the same negligence occurred to them. No one called them back either.

2 weeks into this with hours wasted, zero results. At this point, it's really leaving a bad taste in my mouth.

What 2006 Honda Accord a few weeks ago from Ray Laks Honda. I only received one key really need more than one so I ordered two new keys to be cut in programmed throug Ray Laks Honda the keys came in the next day.

I scheduled an appointment in service at Ray Laks which was last Thursday later in the afternoon. I waited one for the vehicle which wasn't too bad. I am somewhat disabled and I had to walk a little bit in the rain to get my to my vehicle which of course was locked as it should be. I pressed the buttons on the new keys and they didn't work I had to take the original key and physically unlock the door.

I use the original key to drive home just in case. When I get home and took the original key out of the ignition the alarm went off so then I tried the other new key fobs they worked and the new keys went in the ignition instead of the vehicle. But the new keys were not going the door locks I figured well maybe it's just me I know they'd be a little hard since they were new but I waited to my son came on Sunday and he couldn't get them in either. He's also attack and worked at a dealer for about 17 years or so so he knows quite a bit about this he checked out the keys and he said they were not cut properly.

So I didn't answer emails that I got from the dealer telling them such I don't want to get back to me. I then emailed the assistant service manager on Monday he did email me back asking for my phone number and said the service advisor was not in but never call me or email me again. I need all three keys to work properly with the key fobs etc.

Something has to be done here. I went to the dealer to have the stone to avoid problems I guess I was wrong.

I bought a certified 2016 Honda CRV EXL from a dealership in 2020. It was a lease with 30K miles on it.

It was my second CRV EXL. I loved the first one so I was happy to repurchase this brand.

At 86K miles we had a loss of power on a highway on a late January day in Maine not close to any major towns. I have AAA towing but it was going to be a challenge to get someone. We limped home.

I had it towed to my regular mechanic. No diagnosis. I had it towed to the dealership. They had trouble diagnosing it but finally determined it was the fuel injectors.

Being that it was certified and reading what was covered I was thinking it looked like it would be covered. The dealership warned me that Honda will make the decision on that. The charge was $1597.14. Honda declined to pay for it.

The dealership gave me info to challenge the decision. I sent a letter. Received a form response by email 3 months later that didn't even relate to my issue. There was a number to call.

Many calls later I was informed that they sub this out and I was talking to the wrong entity. So I call the correct entity. Ultimately, they refused to cover it because I didn't have service records with a dealership and thus they couldn't be sure proper maintenance was done.I

So it turns out if you buy a certified Honda and don't do maintenance with a dealership you are not covered.

I use a local mechanic due to distance and pricing and maintain my vehicles per the schedule.

I am happily driving a non certified pre owned Toyota Rav 4 Hybrid today. Done with Honda as is my daughter.

I was sold a lemon! This is the third time the head gasket has blown in my 2020 Honda accord and Im now being told that I have to pay over 7,000 dollars to get it fixed after I was lied to about a brand new motor being put in my car back in 2023.

I only found out a brand new motor wasnt put in my car after asking for the VIN number to the old and new motor I was then told they didnt put a new motor in my car. I put over 20,000 dollars into that car the cost of repair is over what I owe on the car. I shouldnt have to pay to get something that has beoken 3 times in 4 1/2 years the same exact major issue! Its not spark plugs or oil change its a $7,000 head gasket.

I had a guy tell me that work at Honda that there are brand new Hondas on there lot with work head gaskets and yet there still selling them!

Something needs to be done a recall or something its not right money isnt easy to come by and people need there vehicles. Im a single mother of 4 kids thats my only transportation I need my car fixed.