RE: Product: 2010 HONDA
RANCHER VIN: 1HFTE3404A4300893
Unfair Denial of Warranty
Purchase date: 10/22/2011
On 7/16/2011 the transmission locked up, less than 9-months after purchased. I took it to Donelson Cycles in St. Ann, MO to be repaired since it was still under warranty.
I was told by the service manager that their Honda Rep denied any warranty assistance. I then called Honda Customer Support and was told they would investigate further and get back with ne within a couple days.
On 7/27/2011 I received a call from Honda Customer Support and was told Honda
Warranty assistance was denied because I used an aftermarket oil filter.
Being a loyal Honda consumer for many years, I was very disappointed and surprised at their decision to deny any repair assistance.
This is a direct violation of the Magnuson–Moss Warranty Act.
Not only have I filed a complaint with the Better Business Bureau, Consumer Affairs, Attorney General, Federal Trade Commission and Ripoff Report, but have consulted with an attorney and will move forward with legal action if this is not resolved within a timely manner.
The total repair estimate is $1,281.10.
Monetary Loss: $1.